🛡️ Grievance Redressal Policy

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Effective Date: January 2026

GASON INDIA PRIVATE LIMITED (“Gason”, “we”, “our”, “us”), a DPIIT-recognized startup, is committed to providing transparent, fair, and timely grievance redressal to users, customers, job applicants, and other stakeholders accessing www.gason.in or our services.

1. Objective

This policy aims to:

• Address complaints and grievances in a timely manner
• Ensure compliance with applicable Indian laws
• Promote trust, accountability, and service quality

2. Legal Framework

This policy is formulated in accordance with:

• Information  Technology Act, 2000
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (where applicable)
• Consumer Protection Act, 2019
• DPIIT Startup Governance Guidelines.

3. Scope of Grievances

Grievances may relate to:

• Website content or access issues
• Service delivery, delays, or quality concerns
• Billing  or payment-related issues
• Privacy, data protection, or misuse of personal information
• Job  application or recruitment-related concerns

4. Grievance Submission

Grievances may be submitted through the following channel:

📧 Email: admin@gason.in

To help us resolve your grievance effectively, please include:

• Name and contact details
• Description of the grievance
• Relevant service reference or booking ID (if applicable)
• Supporting documents (if any)
• 
  

5. Grievance Officer

As required under applicable laws, Gason has appointed a Grievance Officer.

Grievance Officer
Gason India Private Limited
📧aslamsmass1995@gmail.com
📍Tamilnadu, India | +91 97918 40678

6. Acknowledgement & Resolution Timeline

• Grievances will be acknowledged within 48 hours of receipt
• Resolution  will be provided within 15 working days, subject to the nature and  complexity of the grievance
• If  additional time is required, the complainant will be informed accordingly

7. Escalation

If the grievance is not resolved within the stipulated timeframe or the response is unsatisfactory, the matter may be escalated by replying to the original communication with “Escalation Request” in the subject line.

8. Confidentiality

All grievances and related information shall be handled with strict confidentiality and used only for resolution purposes.

9. Misuse of Grievance Mechanism

Gason reserves the right to close grievances that are:

• Frivolous,  malicious, or abusive
• Lacking sufficient information for resolution

10. Policy Updates

This policy may be updated from time to time to reflect legal or operational changes. The latest version will be available on www.gason.in.